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Delivery & Returns

Delivery Rates


UK Mainland

Free Delivery: All UK Customers who spend £120 and over will automatically receive free standard UK delivery.
Standard Delivery: takes 2-4 working days from despatch date. Our standard delivery charge is £3.99, orders are sent by Hermes or UK Mail.

Next Day: Orders placed before 13.00pm Monday – Thursday will be sent next working day via UK Mail. Expect delivery between 9-5 Monday – Friday, no deliveries are made over the weekend. Our next day delivery charge is £4.99

UK Priority Delivery: Delivered within 48 hours Monday -Thursday using courier UK Mail, Our Priority Delivery charge is £4.99


Republic Of Ireland / Northern Ireland

Orders take 2-4 working days from despatch date. Our delivery charge is £11.00, orders are sent by Hermes or UK Mail.

Worldwide Delivery


Country                                                Shipping Cost

Channel Islands  (2-3 days)                                       £18.00

Ireland                                                                           £10.00

Hebrides +Orkney Island                                            £18.00

Benelux                                                                          £11.00

Netherlands                                                                  £11.00

Belgium                                                                          £11.00

Luxembourg                                                                  £11.00

Austria                                                                           £15.00

France                                                                            £15.00

Denmark                                                                        £15.00

Italy                                                                                £15.00

Spain                                                                              £15.00

Sweden                                                                           £17.00

Poland                                                                            £17.00

Hungary                                                                         £17.00

Switzerland                                                                   £17.00

South Africa                                                                  £17.00

Cyprus                                                                            £23.00

Greece                                                                            £23.00

Malta                                                                              £23.00

Turkey                                                                             £23.00

Bulgaria                                                                          £20.00

Finland                                                                           £20.00

Latvia                                                                              £24.00

Lithuania                                                                        £20.00

Portugal                                                                          £20.00

Romania                                                                         £20.00

Slovakia                                                                          £20.00

Slovenia                                                                          £20.00

Australia                                                                        £21.00

New Zealand                                                                  £21.00

USA                                                                                   £24.00

Canada                                                                            £24.00

Norway                                                                            £30.00

Rest Of The World                                                         £30.00






All items must be returned in the condition and packaging you received them in.
You have 28 days from when you receive your order to return your purchase for a refund.
All items must be returned in the condition and packaging you received them in.

We offer a free UK returns service for items not purchased in special offers or sale.

You simply need to use the pre–paid trackable returns label enclosed within your parcel, please fill out the relevant details and attach it to your package. Take your order to the local post office and request a tracking reference, so you are able to track your return. Please ensure you keep your proof of postage and tracking number as without this, we are not liable for any items that may go missing. If you are not returning your parcel via our Royal Mail service or a different courier, please ensure you keep all proof of postage for your return. We are not liable for any items that go missing with other couriers.

All returns must be sent back with a returns form including your order number, your name, product details and reason for return. All items must be returned in their original packaging, unworn and undamaged. Returns must be packaged in waterproof packaging with our returns address clearly marked on the parcel, Rojo does not refund packaging costs for the return. We request that customers do not tape, mark or write on product boxes or packaging. Failure to follow these instructions may result in a delay in processing your return.Please note, that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us. We will be happy to refund you for any merchandise that is returned to us unopened and in its original condition.


Sale items can also be returned for a full refund, however it is not free returns.

All items can be returned to any of our stores free of charge. Please note the refund is not completed at the store, but will be done at our Head Office and you will be notified once concluded.